Age Verification Client Terms & Conditions

Last updated 6 June 2026 · Version 1.1

These Client Terms & Conditions, together with any order form or statement of work and the documents they incorporate (the “Agreement”), govern your use of the Verisoar age and identity verification service. The Agreement is between Viral Reach Ltd, a company registered in England & Wales (No. 16348545), registered office Suite G04, 1 Quality Court, Chancery Lane, London, WC2A 1HR, trading as Verisoar (“Verisoar”, “we”, “us”, “our”), and you, the business that opens an account or signs an order form (the “Client”, “you”, “your”).

By opening an account in the Verisoar dashboard, generating an API key, or otherwise using the Service, you accept this Agreement and a legally binding contract is created. If you are entering into the Agreement on behalf of an organisation, you warrant that you have authority to bind that organisation.

1. Definitions

Service — the Verisoar hosted verification flow, dashboard, REST API, embeddable widget and SDKs, and related documentation.
End User — an individual who completes a verification through the Service at your request.
Verification — a single age and/or identity check performed for one End User in one session.
Result — the output we return to you for a Verification, such as an over-threshold age decision, a coded outcome, and related non-biometric metadata.
Client Application — any website, app, microsite, iframe or platform through which you integrate the Service.
Documentation — the technical and usage materials we publish at our docs pages.
Data Protection Laws — the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the EU GDPR where applicable, and any other applicable equivalent laws.
DPA — our Data Processing Addendum, which forms part of this Agreement.
Fees — the subscription and usage charges described in clause 6 and on our pricing page or your order form.

2. The Service and licence

Subject to this Agreement, we grant you a non-exclusive, non-transferable, non-sub-licensable, revocable licence to use the Service in your Client Applications for the purpose of verifying the age and/or identity of your End Users. All rights not expressly granted are reserved to us.

We may improve, change, add to or remove features of the Service at any time, provided no change materially reduces the core functionality during a paid term. We may update the API, widget and SDKs to fix defects, improve security or add functionality; where a change requires you to update your integration, we will give reasonable notice and you must make the change within the notice period to maintain uninterrupted access.

3. Your configuration responsibilities

You are responsible for configuring and operating the Service to meet your legal obligations, including:

setting the appropriate age threshold and jurisdiction for each Verification;
determining your lawful basis under Data Protection Laws for asking End Users to verify (for example a legal age-assurance obligation, legitimate interests, or consent);
presenting your own privacy notice to End Users and identifying Verisoar as a processor acting on your behalf, with a link to our Privacy Notice and Biometric Data Policy;
ensuring explicit consent to biometric processing is captured before a check begins — our consent screen does this by default, and you must not bypass or suppress it;
where you operate in a jurisdiction that requires registration or notification for biometric processing, completing that registration and notifying us in advance.

4. Acceptable use

It is a condition of this Agreement that you will:

use the Service only in compliance with all applicable laws and for legitimate business purposes;
not use the Service to commit or facilitate any unlawful, fraudulent, deceptive, discriminatory, harassing or invasive activity, including unlawful surveillance;
not use Results, captured media, or any output of the Service to train, develop or improve any machine-learning model or biometric system;
not store, attempt to capture, or exfiltrate the document images, selfie frames or biometric data processed during a Verification, which we deliberately do not retain;
not reverse engineer, decompile, disassemble, copy, modify or create derivative works of the Service or any part of it, except to the extent this restriction cannot lawfully be excluded;
not attempt to gain unauthorised access to, probe, overload, or disrupt the Service or its security or integrity;
not resell, sublicense, rent, or make the Service or Results available to any third party, or use the Service to build a competing product;
keep your API keys confidential and remain responsible for all use of the Service under your keys;
provide accurate account and billing information and keep it up to date.

You indemnify us against losses arising from your breach of clauses 3 and 4 (see clause 11).

5. Use of Results

You may use Results only to verify the age and/or identity of End Users for your Client Applications, in accordance with your own privacy notice and applicable law. Except where the Verification is tied to an End User account you maintain, you must obtain a fresh Verification each time you need to establish an End User's age, rather than re-using a prior Result. You must not sell, share, or publish Results, or place them on any publicly distributed ledger, without our prior written consent. You are solely responsible for any decision you make in reliance on a Result.

6. Fees, usage and payment

Plans. The Service is offered on subscription tiers (currently Free, Starter, Growth and Scale). Each paid tier includes a bundled monthly quota of Verifications; usage above the quota is billed per Verification as metered overage at the rate shown for your plan.
Billing. Subscriptions and overage are billed through our payment processor, Stripe, in the currency shown at sign-up, exclusive of VAT and other applicable taxes, which you are responsible for paying.
Chargeable event. Each identification method run is a chargeable Verification. Where a session uses more than one method — for example a facial age estimation that escalates to a document check because it could not confirm age — each method run counts as a separate Verification. Test-mode Verifications are not billed.
Payment terms. Where a payment card is saved, Stripe charges it automatically when each invoice is issued. Otherwise, invoices are due within 14 days of the invoice date.
Late payment. We may charge interest on overdue amounts at 4% per annum above the Bank of England base rate, accruing daily, and may suspend the Service while amounts remain overdue.
Changes to Fees. We may change our standard Fees on at least 30 days' notice, effective from your next renewal. Continued use after the change takes effect constitutes acceptance.
No set-off. You must pay all amounts in full without set-off or deduction except as required by law.

7. Term, suspension and termination

Term. The Agreement starts when you accept it and continues for your subscription period, renewing automatically for successive periods unless either party gives at least 30 days' notice before renewal, or you cancel through the dashboard.
Suspension. We may suspend your access, on notice where practicable, if you fail to pay, breach this Agreement, create security or legal risk, or if we reasonably believe your use is unlawful or harmful to End Users, to us, or to the Service.
Termination. Either party may terminate on written notice if the other commits a material breach that is irremediable, or remediable but not remedied within 30 days of notice. We may terminate or suspend immediately for non-payment, insolvency, unlawful use, or material breach of clauses 3, 4 or 5.

8. Consequences of termination

On termination, all licences granted to you cease, you must stop using the Service and delete any Documentation and SDKs in your control, and you must pay all outstanding Fees. Accrued rights and any provisions intended to survive (including clauses 5, 6, 9–13) continue in force. Verification media is never stored, and minimal Result records are deleted on request or at the end of the retention period described in our Retention Policy.

9. Intellectual property and publicity

All intellectual property rights in the Service, the Documentation and the Results (other than your data and the limited licence granted to you) are owned by us or our licensors. You must not do anything that infringes those rights. You grant us the right to use your trading name and logo to identify you as a customer on our website and marketing materials; we will seek your consent for any other promotional use.

10. Warranties and disclaimers

We will provide the Service with reasonable skill and care and will use commercially reasonable efforts to keep it available. Except as set out in a service level agreement (SLA) or order form expressly agreed with you, the Service is otherwise provided “as is”, and to the fullest extent permitted by law we exclude all implied warranties, conditions and terms. We do not warrant that the Service will be uninterrupted or error-free, that a Result will be accurate in every case, or that use of the Service will by itself make you compliant with any law or regulation applicable to you. Verifications are probabilistic; you acquire and rely on Results at your own risk.

11. Liability and indemnity

Uncapped liability. Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.
Excluded losses. Subject to the above, neither party is liable for loss of profits, revenue, business, anticipated savings, goodwill, data, or any indirect or consequential loss; and we are not liable for regulatory fines imposed on you.
Cap. Subject to the above, our total aggregate liability arising out of or in connection with the Agreement in any 12-month period is limited to the greater of (a) the Fees you paid us in the 12 months before the event giving rise to the claim and (b) £1,000.
Indemnity. You will indemnify us on demand against all losses, liabilities and costs (including reasonable legal costs) arising from your breach of clauses 3, 4 or 5, or your unlawful use of the Service or of Results.
The parties agree these allocations of risk are reasonable given the Fees.

12. Data protection

Where we process personal data on your behalf, you are the controller and we are the processor, and the DPA applies and is incorporated into this Agreement. You are responsible for the lawful basis, transparency, and any consents required in respect of End Users, and for providing us with lawful processing instructions.

13. Confidentiality

Each party will keep the other's confidential information (including pricing, security details and non-public technical information) confidential, use it only to perform the Agreement, and not disclose it except to advisers or as required by law. This does not apply to information that is or becomes public other than by breach, or is lawfully obtained from a third party.

14. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including internet, hosting or third-party network failures, outages of cloud providers, power failures, acts of government, war, civil unrest, terrorism, or epidemics. The affected party will take reasonable steps to mitigate the impact.

15. General

Assignment. You may not assign or sub-contract the Agreement without our consent. We may assign or sub-contract to an affiliate or in connection with a reorganisation or sale, provided your rights are not materially reduced.
Entire agreement. The Agreement is the entire agreement between the parties and supersedes prior discussions. Neither party relies on any representation not set out in it (except for fraud).
Order of precedence. If an order form or statement of work conflicts with these Terms, the order form or statement of work prevails for that conflict.
Variation. We may update these Terms on reasonable notice; material changes take effect at your next renewal, and continued use constitutes acceptance.
Severance. If any provision is invalid or unenforceable, it is modified to the minimum extent necessary or deleted, and the rest remains in force.
Waiver. A failure to enforce a right is not a waiver of it.
Third parties. Except for our affiliates, a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.
Notices. Notices may be given by email to the address on your account and, for us, to support@verisoar.com, and are deemed received on transmission absent a delivery-failure response.

16. Governing law and jurisdiction

This Agreement and any dispute or claim (including non-contractual disputes) arising out of or in connection with it are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, save that we may bring proceedings to recover unpaid Fees in any competent court.

17. Contact

Questions about these Terms: support@verisoar.com, or by post to Viral Reach Ltd at the registered office above.